Returns & Refunds

Last updated: January 2025

Return Window

We accept returns within 14 days of the delivery date for most items, provided they are unused, in their original packaging, and in a resaleable condition.

To initiate a return, email us at hello@gomarbeauty.com with your order number and reason for return. We will respond within 24 hours.

Eligible Items

Makeup brushes and tools, unused and in original packaging
Skincare tools such as jade rollers and ice globes, unopened only
Unopened hair and skin care products
Accessories in original condition

Non-Returnable Items

Coloured contact lenses. For hygiene reasons, lenses cannot be returned once opened
False lashes. For hygiene reasons, lashes cannot be returned once the packaging has been opened
Any item marked as final sale
Gift cards
Items showing signs of use, damage, or missing original packaging

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

For cash on delivery orders, refunds are issued as store credit or via bank transfer.

Exchanges

We are happy to exchange an item for a different size or colour where available. Please contact us before sending anything back so we can check stock availability and reserve your replacement.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no extra cost, including return postage.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error. We recommend using a trackable shipping method as we cannot be responsible for returns lost in transit.